Pay at the Table
ON THE SPOT
TablePAY and ON THE SPOT Wireless are transforming payment at the point of service in restaurant and hospitality businesses. Card security, lower cost card processing, and server efficiency put payment on the table, at the car, and for delivery. Businesses can improve efficiencies, protect customers from identity theft, and increase profits with payment acceptance ON THE SPOT.
“It’s safer to transmit your credit card over the Internet than to give it to a waiter at a restaurant or read it aloud over the phone.” Washington Post
TablePAY offers restaurant operators the ability to revolutionize restaurant operations by:
- Improving customer service through reduced wait time for tables and check payment
- Increasing table turns, increasing capacity and ultimately increasing restaurant profits
- Offering multiple payment options including PIN debit
- Reducing fraud and alleviating consumer fears of identity theft
Today, in a table service setting, there are typically eight steps required to handle a credit card transaction:
- Customer asks for check
- Server brings check and leaves
- Server comes back to pick up credit card
- Server takes card back to POS system for initial transaction – without tip
- Server returns to table with check and card
- Customer calculates tip amount, then adds up total, and signs receipt
- Server returns to table to pick up check
- Server or manager edits tip in the POS systems
Putting payment at the table reduces that process to three steps:
- Customer asks for check and opts to pay with plastic
- Server brings payment system to the table, pulls up the correct guest check, and leaves system with the customer to complete the transaction, including automated tip calculation options, and automatic receipt printing
- Server picks up terminal and receipt
The productivity savings are tremendous. In the table service setting, wait time to finalize the payment process is reduced, and table turns are increased, resulting in greater customer satisfaction and improved profitability. For the consumer, the fact that their card never leaves their sight, or even their own hand, alleviates fears about identity theft.
“Credit card fraud (28%) was the most common form of reported identity theft…” 2004 Federal Trade Commission
How does a criminal get my information?
An electronic credit card reader, or “skimmer”, is a device designed to be used with cash registers and/or credit card machines. The skimmer gathers information including your name, address, telephone number, card number, credit limit, and PIN number, which is encoded in the magnetic stripe on the back of your card. When used legitimately, this information is collected, encrypted, and transmitted for approval. When used illegitimately, the process is called “skimming.” According to the U.S. Secret Service, skimming is one of the fastest growing ploys used by criminals.
During the skimming process your card is swiped a second time, using a small, hand-held device, similar to a pager. The skimmer captures your information and stores the information in the device itself. An employee will pull the small skimming device out of his or her pocket, swipe your card and hide it before anyone realizes what has happened. If they don’t use the information themselves, they are often paid a flat fee, or on a per card basis, for the information they steal.
ON THE SPOT to the RESCUE!!
Do you work in a restaurant? Using ON THE SPOT means faster table-turns, which means more money in your pocket.
Do you own a restaurant? CALL US to find out how you can start using this revolutionary product in your business today. Increase profits, increase efficiency, and make sure your customers are not at risk for identity theft.
Are you a consumer? Next time you’re dining out, think about having a product like ON THE SPOT to use as opposed to watching your credit card disappear for several minutes. Consider mentioning it to the management.
