Why Are We Different?
Our business model is based on customer service. We believe in servicing customers with their best interests in mind, and treating them how we want to be treated. We are HAPPY to explain our pricing. We love doing a statement review for potential client and finding all the sneaky pricing schemes they have been subjected to. We don’t want to hide fees or raise rates after an ‘introductory period’, or anything like that. At the end of the day, we will have to explain the pricing and we won’t lie to our customers. You deserve better.
We want you to understand everything going on so YOU can see why we’re different! Business owners will typically change their credit card service providers for a number of reasons; better rates, better service, better products, etc. We had a 1.5% attrition rate for 2010. The industry averages between 8% and 13%. Obviously we’re doing something right! We want to have a long running relationship with our customers. We can’t do that if we’re lying to them or using shady pricing tactics. We wouldn’t stand for it in our business and we certainly wouldn’t expect our clients to stand for it either.
Most of us in the company have had anywhere from 15 to 25 years experience in the industry. Our technical support is second to none. When you call our office you don’t speak to a machine for 5 minutes trying to get to your department, or sit on hold for the better part of the afternoon. You hit the main greeting, press 1 for tech support or 3 for statement/pricing questions. That’s it. We don’t have a holding que. You go directly to a specialist who not only can help you with any issues, but ENJOYS helping you with any issues you may have.
Accepting credit cards in your business should not be a source of stress. Let us help. Send us your current statement. No obligation, no pressure. If we can save you money, we will. If we can’t, we’ll tell you that too. If we can help you find any discrepancies in your pricing, we will. Even if you don’t chose to change your service to International CyberTrans, know that we’re here to help.
We’re different and we will prove it to you.